Collect from Sunollo.
Deliver to the home.
Follow these instructions to collect, deliver and unload equipment for each Sunollo project.
Check the equipment listed on the DO.
Use the delivery order (DO) to identify the required items. Before assigning a vehicle, obtain the packed dimensions, total weight and package count from the warehouse. Sizes below are planning estimates unless a model is named.
Solar panels · 510–680 W
Approx. 2.1–2.3 × 1.1–1.2 m; larger models may differ
30–35 mm thick · allow 25–32 kg each provisionally
Confirm the model, packed size and exact DO quantity. Protect panel edges and secure the load.
Inverter / energy controller
700 × 300 × 260 mm
Provisional allowance: up to 50 kg packed
Example dimensions. Confirm the selected model’s packed size and weight.
SigenStor battery modules
767 × 270 × 260 mm per module
BAT 5.0: 55 kg net · BAT 8.0: 70 kg net
Quantity follows the DO. Confirm battery acceptance, transport documents and lifting equipment.
Schneider EV charger + accessories
500 × 400 × 300 mm carton
Allow up to 15 kg packed provisionally
Schneider reference. Confirm model and packed size; include only where listed on the DO.
Mounting rails
Rails must be laid flat on the dry floor along the side, never mounted or balanced on a wall. Rails may be 2–3 metres long. Confirm bundle length, weight and vehicle space. Rails can be cut to agreed lengths before dispatch by the appointed team.
Please suggest the best transport and unloading method. Secure bundles, protect cut ends and keep walkways clear. No cutting at the home as part of delivery.
Hybrid inverter
Model selected per project. Record its own carton dimensions and gross weight.
Ask the warehouse to confirm carton count, packed size and weight.
CTs + energy sensors
Small project-labelled cartons. Match CT / meter kit to the DO; keep leads and factory accessories together.
Ask the warehouse to confirm carton count, packed size and weight.
Communication + control modules
Communication modules, controllers and gateways where specified. Protect small parts and record each carton.
Ask the warehouse to confirm carton count, packed size and weight.
Mounts + factory accessories
Bases, wall mounts, brackets, fasteners and factory kits only where listed on the DO. Long rails or separate mounting bundles require their own measurements.
Ask the warehouse to confirm carton count, packed size and weight.
| Panel count | Solar capacity | Panels alone | Add these weights |
|---|---|---|---|
| 20 panels | 10.2–13.6 kWp | 500–640 kg | Inverter + batteries + charger + factory accessories + pallets and packaging |
| 30 panels | 15.3–20.4 kWp | 750–960 kg | |
| 40 panels | 20.4–27.2 kWp | 1,000–1,280 kg |
Check the combined panel weight.
This estimate covers panels for two equal-sized projects at 25–32 kg each. Add all equipment and packaging. Confirm the actual panel weight, vehicle payload and load space before loading.
Use the DO for the actual quantities.
| Item | Photo example | What to check |
|---|---|---|
| Solar panels | 20 modules | About 2.3 × 1.13 m each in this illustration; actual dimensions and weight depend on the selected 510–680 W model. |
| Inverter / energy controller | 1 closed carton | Use actual factory packed dimensions, not the bare unit dimensions. |
| Battery modules | 2 closed cartons | One module per carton in this example; confirm actual packing. |
| Schneider EV charger | 1 closed carton | Only where the project includes a charger. |
| CTs, controls + small accessories | 1 closed carton | Consolidated only where compatible with the factory packing and DO. |
| Rails | 1 secured bundle | 2–3 m lengths or agreed pre-cut lengths; actual pieces and weight on the DO. |
Example: five equipment / accessory cartons. Actual carton count, panel packaging and rail bundles follow the warehouse packing list.
The provider should unload and arrange the stock.
Provider supplies the unloading crew
The provider must bring enough trained crew and suitable equipment to unload safely and place stock in the agreed porch area.
- State the crew size, unloading equipment and carrying distance included in the price.
- Confirm that the crew can handle the listed panels and battery modules.
- The authorised receiver checks quantities and signs for receipt. Do not rely on the installer to supply unloading labour unless Sunollo confirms it.
Sunollo appoints an installer to unload
Tell Sunollo before accepting the booking if unloading is not included. Sunollo will arrange an installer and confirm the crew and equipment.
- Confirm the installer’s attendance before dispatch.
- Agree how the driver and installer will complete the handover.
- Provider retains responsibility for safe transport and load security.
If nobody is there to receive
Call the receiver and Sunollo coordinator → wait within the agreed allowance → follow Sunollo’s instruction for an alternative receiver, revised slot or return. Do not leave equipment unattended without written authorisation. Agree waiting and redelivery charges before starting.
Select the unloading crew.
Use this selector to check each party’s responsibilities.
Check before dispatch
Confirm actual cargo and gross weight, vehicle access, lifting method, named unloading party, receiver and delivery window. If any are unresolved, hold dispatch and contact Sunollo.
2–3 deliveries each afternoon.
Plan for 10–15 deliveries per week, Monday to Saturday. Group nearby homes where practical. Deliver the day before installation. New providers can start with a pilot.
Complete these four steps for each delivery.
1 · Confirm the job
Sunollo sends the DO, pickup details, PM delivery slot and receiver. Provider confirms the vehicle, unloading crew and price.
2 · Collect the stock
Count the exact panels and cartons on the DO. Check condition and keep each project separate.
3 · Deliver + unload
Call before arrival. Unload and arrange stock in the agreed porch area, ready for installation the next day.
4 · Photos + app update
Check quantities with the receiver. Take photos and mark “Material delivery done” in the Sunollo app. Report any issue.
Tell the homeowner when delivery is on the way.
We would like to connect the provider’s delivery updates to the Sunollo app through an API or automatic status notifications (webhooks). Please confirm what you can support.
Delivery scheduled
Send the confirmed date and afternoon delivery window.
On the way
Send a departure update, estimated arrival time and tracking link, if available. Sunollo can use this to notify the homeowner.
Delayed or changed
Send a revised arrival time or failed-delivery alert so Sunollo can update the homeowner.
Delivered
Send delivery confirmation and proof of delivery. The delivery crew must also complete the Sunollo app record.
Collect from Sunollo’s existing warehouse.
Sunollo will send the warehouse address, contact and stock-release instructions with the booking.
After reviewing delivery performance and stock accuracy, Sunollo may discuss future warehousing services with the provider.